Detall de l´oferta; núm. de referència: 21319_B
Denominació del lloc:
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Technical Support Engineer CC-VOS 20-114
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Empresa:
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Proveedor de equipos para la radiodifusión.
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Web:
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Departament:
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Global Services and Support
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Funcions:
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Position Deion:Work as a member of the 24x7 Technical Assistance Center supporting our global customers. • Answer incoming Technical Support Hot-line calls, email and web chats, and assisting customers with resolving complex hardware and software problems. • Utilize lab systems to replicate problems and present findings to engineering for acceptable workarounds or code changes necessary to resolve issues. • Deliver transaction quality; implement process improvements and related objectives necessary to provide the highest service as efficiently and reliably as possible to maintain or improve customer satisfaction. • Respond in a timely manner to customer issues; provide clear communication of problem status; drive problems to resolution. Be courteous and professional. • Track all customer engagements in our CRM system. Keep accurate detailed notes of customer communications and steps taken to resolve customer issues.
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Places sol´licitades:
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1
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Data límit d´admissió de candidats:
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15/04/2020
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Data d´incorporació::
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ASAP
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Localitat:
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Alicante
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Província:
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Alicante
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Àmbit geogràfic:
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Comunidad Valenciana
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Horari/Període de treball:
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Turnos
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Tipus de contracte:
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Indefinido Tiempo Completo
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Retribució bruta anual:
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Based on experience
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Comentaris:
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Requirements: A university technology degree or equivalent years of technical support experience in high-technology companies, preferably within the network, storage, cloud, broadcast or streaming industries.
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