[L�oferta està tancada.]

Detall de l�oferta; núm. de referència:  21319_B

Característiques del lloc de treball

Denominació del lloc:

Technical Support Engineer CC-VOS 20-114

Empresa: Proveedor de equipos para la radiodifusión.

Departament: Global Services and Support

Position Deion:Work as a member of the 24x7 Technical Assistance Center supporting our global customers. • Answer incoming Technical Support Hot-line calls, email and web chats, and assisting customers with resolving complex hardware and software problems. • Utilize lab systems to replicate problems and present findings to engineering for acceptable workarounds or code changes necessary to resolve issues. • Deliver transaction quality; implement process improvements and related objectives necessary to provide the highest service as efficiently and reliably as possible to maintain or improve customer satisfaction. • Respond in a timely manner to customer issues; provide clear communication of problem status; drive problems to resolution. Be courteous and professional. • Track all customer engagements in our CRM system. Keep accurate detailed notes of customer communications and steps taken to resolve customer issues.

Places sol�licitades: 1
Data límit d�admissió de candidats: 15/04/2020
Data d�incorporació:: ASAP
Localitat: Alicante
Província: Alicante
Àmbit geogràfic: Comunidad Valenciana
Horari/Període de treball: Turnos
Tipus de contracte: Indefinido Tiempo Completo
Retribució bruta anual: Based on experience
Comentaris: Requirements: A university technology degree or equivalent years of technical support experience in high-technology companies, preferably within the network, storage, cloud, broadcast or streaming industries.