[l´oferta està tancada.]

Detall de l´oferta; núm. de referència:  22029_B

Característiques del lloc de treball

Denominació del lloc:

SaaS Customer Support Engineer

Empresa: Saas, integracin de WhatsApp con CRM


Funcions:

Requirements:
  • 2+ years of experience in a customer facing or customer support role with troubleshooting and problem-solving experience with the ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions in a team environment
  • 2+ years of software development experience with PHP, and Node JS.
  • Experience with Java , HTML, CSS and Zoho deluge will be a plus.
  • B.S. degree in C.S. (or similar degree) or equivalent experience
  • Passion for customer experience
  • Language: Spanish and English (native or full professional proficient), ability to work with other cultures
  • Outstanding communication skills (written and oral)
  • You are a doer, proactive, and adaptable with the ability to work independently
  • Comfortable in a fast-paced environment
What will you do?
  • Responsible for the customer support
  • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams
  • Ensure all relevant information about the issue has been documented
  • Provide suggestions on process improvements by collecting and analyzing metrics
  • Identify cases that require escalation (either technically or strategically)
  • Deliver quality support resolutions directly through different methods such as telephone, email and online support
  • Provide recommendations on next steps based on situational analysis
  • Learn new technologies to help the team explore new solutions to existing problems
  • Drive technical collaboration & engagement among other teams in the company

 

What do we offer?

  • A welcoming team that is open to share and help you grow
  • The opportunity to execute and implement your own ideas and initiatives
  • Schedule 09:00 to 18:00 from Monday to Friday.
  • Salary: To be determined based on experience and skill
  • Fresh fruit, coffee, tea, water and soft drinks available for all employees

 

Places sol´licitades: 1
Data límit d´admissió de candidats: 14/06/2021
Localitat: Valencia
Província: Valencia
Àmbit geogràfic: Provincia Valencia
Tipus de contracte: Duracion Determinada Tiempo Completo
Retribució bruta anual: To be determined based on experience and skill