Funcions:
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Requirements:
- 2+ years of experience in a customer facing or customer support role with troubleshooting and problem-solving experience with the ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions in a team environment
- 2+ years of software development experience with PHP, and Node JS.
- Experience with Java , HTML, CSS and Zoho deluge will be a plus.
- B.S. degree in C.S. (or similar degree) or equivalent experience
- Passion for customer experience
- Language: Spanish and English (native or full professional proficient), ability to work with other cultures
- Outstanding communication skills (written and oral)
- You are a doer, proactive, and adaptable with the ability to work independently
- Comfortable in a fast-paced environment
What will you do?
- Responsible for the customer support
- Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams
- Ensure all relevant information about the issue has been documented
- Provide suggestions on process improvements by collecting and analyzing metrics
- Identify cases that require escalation (either technically or strategically)
- Deliver quality support resolutions directly through different methods such as telephone, email and online support
- Provide recommendations on next steps based on situational analysis
- Learn new technologies to help the team explore new solutions to existing problems
- Drive technical collaboration & engagement among other teams in the company
What do we offer?
- A welcoming team that is open to share and help you grow
- The opportunity to execute and implement your own ideas and initiatives
- Schedule 09:00 to 18:00 from Monday to Friday.
- Salary: To be determined based on experience and skill
- Fresh fruit, coffee, tea, water and soft drinks available for all employees
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